Pharma > Customer Care
Customers are the lifeblood of any business. Our constant support to our clients is one of our primary goals and we believe that providing excellent service and quality of care secures patronage and builds customer loyalty, which in turn, encourages new clients.
At Getz Bros., we took this matter to heart and established support for the different needs of the customers in various ways:
- Telesales (outbound/inbound) - provide operational efficiency by reducing the time and expense in obtaining orders, both for new inquiries and existing customers
- Multi-channel ordering systems (hotline, toll-free, text, email, fax) - we make sure that your orders are filled as soon as possible and your concerns are addressed just as quickly by providing a variety of ordering modes.
- Salesman hand-held device - harnessing the capabilities of field personnel and maximizing the selling transaction by capturing orders and inquiries in real-time.
- We also provide strong support to sales initiatives such as sales achievement, before and after sales service, telesales surveys, initial stocking plan execution, SMS/email blast, administrative and reporting capabilities.
- Gain "voice of the customer" insight that helps to develop better products, execute more successful campaigns, and respond quickly to opportunities.
Whatever the mode of support, we make sure that our approach seamlessly integrates with the current sales and marketing programs in place, to help ensure that the company remains true to its mission of providing unparalleled service and care to the consumer.